Return Policy


We are grateful you have chosen to Shop Small.
Our Quaint Boutique carries a comparatively small, special selection of sometimes limited edition merchandise and turnover happens quickly.  Our online merchandise arrives to you directly from our retail location and is subject to availability.  If you need something specific check us out or call to speak with one of our stylists!   

In the unlikely event you are not happy with your purchase, we will gladly return or exchange within 15 days of receipt. Please contact us immediately to receive a return authorization code.   Once we have received your item in original condition and tags attached, a refund will be issued to original method of payment. Return policy applies to web orders only.

In store purchase policies differ.  Please refer to your in-store receipt and exchange policies located throughout the store.

All discounted items are Final Sale and non returnable/refundable.

To Return an item;

  • RETURN AUTHORIZATION is required before returning an item within 15 days of receipt.
  • Please contact us at or 503.472.5856 for an authorization number within 30 days of delivery. 
  • It's important we receive your return in perfect unworn condition with all tags & labels attached in original box.
  • Shoes must be returned in original condition with no sign of wear.
  • Determining fit should not incur any damage or wear to the product.
  • Please exercise caution when trying on your item.
  • Carefully package up your item.
  • Place appropriate amount of shipping on your return package and return using a reliable, traceable and insured method.
  • Please note the tracking number for your records.
  • Refunds or credit for shipping is not possible.

    We look forward to assisting you.

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